Accessibility statement
Paysaxas Ltd, PaySaxas Oy and PaySaxas Financial Solutions Corporation are committed to making the website and services this statement covers accessible to everyone, including people with disabilities.
This statement covers the website at https://www.paysaxas.com, operated by Paysaxas Ltd; the registration, sign-in and account-verification functions and the client portal at https://platform.paysaxas.com, through which PaySaxas Oy provides payment and e-money services; and, from its release, the PaySaxas mobile application. Each company is responsible for the accessibility of the services it provides. The statement is made under the Act on the Provision of Digital Services (306/2019) and Directive (EU) 2019/882.
Conformance status
These services are partially conformant with WCAG 2.2 level AA. Partially conformant means that some parts of the content do not fully conform. The non-conformances known on the date of this statement are listed below with the alternative we offer and the date by which we plan to fix each.
| Barrier | Where | Alternative | Planned fix |
|---|---|---|---|
| The interactive challenge from Google, shown on the website contact form and to a high-risk sign-in, registration or verification request in the portal, has not yet been tested with a screen reader; it offers an audio alternative | Website contact form; portal sign-in, registration and verification | Contact us by e-mail or telephone and we will complete the step with you | to be confirmed |
| The chat in the account-opening application has not yet been assessed | Portal account-opening application | E-mail and telephone support | to be confirmed |
| The cookie banner has not yet been tested with a screen reader | Website | Contact us for the cookie choices in another format | to be confirmed |
Alternatives
Any document or message is available on request in an accessible format within five Finnish business days at no charge. If you cannot complete an action in the portal, our support team will guide you step by step by telephone or chat, or take your instruction through the support channel. If you cannot use a biometric or an authenticator application, we provide another authentication method.
Contact us at support@paysaxas.com or +358 9 4245 4215 on Finnish working days.
Feedback
If you find a barrier, or need information in another format, tell us through the accessibility feedback form on this page, by e-mail at support@paysaxas.com or by telephone at +358 9 4245 4215. You need only tell us how to reach you. We acknowledge every report within two Finnish business days and answer within fourteen days.
Enforcement
If you are not satisfied with our answer, or receive none within fourteen days, you may complain to us under our Complaints Procedure, and you may contact the supervisory authority — the Regional State Administrative Agency for Southern Finland, or the Finnish Transport and Communications Agency (Traficom) for the services in its remit — through the accessibility requirements service at saavutettavuusvaatimukset.fi. For the website, you may also contact the Deputy Ministry of Social Welfare of Cyprus (www.gov.cy/dmsw/). Clients of PaySaxas Financial Solutions Corporation in Canada may use the complaints process in Clause 17 of its Terms of Service.
Preparation of this statement
This statement was prepared on October 18, 2026 on the basis of automated testing of every portal page against WCAG 2.2 level AA, including use with a keyboard and zoom to 200% and 400% made on October 18, 2026. It was last reviewed on October 29, 2026. Dmitrii Barbasura, Chief Executive Officer.
Report an accessibility problem
Tell us about a barrier you met, or ask for information in another format. Fields marked required must be filled in. Do not include passwords, one-time codes or card numbers.